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Our Support Engineers Have Expertise in Working With Linux Operating Systems

RELIABLE, HIGH QUALITY, COST EFFECTIVE LINUX TECHNICAL SUPPORT –
NEVER BEFORE

With an established client base, many of whom have worked with us since we started in 2000, gives us that leading edge of being the best Outsourcing Partner for providing world class Linux hosting support solutions. Hosting business is entirely dependent on the IT infrastructure. The maximum uptime of an IT infrastructure leads to uninterrupted business of end consumers, leading to revenue profits for everyone involved. We at 24x7hostingsupport along with our decade long experience in the Linux industry and a talented pool of certified engineers, provide the best possible solution to an issue with the fastest turnaround time. This is well complimented with a process driven management team working round the clock on Quality Assurance processes to meet your expectations.

Our excellence lies in providing high quality service to Web Hosting Companies, Data Centers and Cloud Hosting providers for UNIX, LINUX and SOLARIS. We have achieved excellence in dealing with some of the below mentioned critical Linux based support issues:

  • Remote OS installation using KVM (Red Hat, CentOS, SUSE, Gentoo, Ubuntu, Debian & Mandrake, etc).
  • Online OS upgrades and applying OS security patches.
  • Kernel compilation, patching and upgrades.
  • Manage RAID & LVM.
  • Installation, configuration and troubleshooting of various control panels. (cPanel, Plesk, Ensim and Webmin)
  • Installation and configuration of email servers (Sendmail, Qmail, Postfix, Exim, etc)
  • Installation & configuration of third party applications.
  • Web server (Apache, lighthttpd, Tomcat, etc) installation, compilation, upgrade and performance tuning.
  • PHP, MySQL and PostgreSQL installation, configuration and troubleshooting.
  • Complex 3rd party software installation, configuration and upgrade.
  • System & Network Integrated software installation, configuration and monitoring (Cacti, MTRG, Nagios).
  • NFS, NIS, LDAP & Samba server installation, configuration & management.
  • Load balancer and cluster setup.
  • Virtual server (XEN, KVM, OpenVZ, Virtuozzo) installation, configuration & management.

Our support plan offerings are designed to help you get high quality and cost effective solutions in the simplest possible way for maximizing your investments. Based on the criticality of a task it is divided into the below support categories:

This is the first line of contact for your customers. Level 1 support helps in trouble shooting and resolving basic issues handled through a control panel. This can also be the point of contact for your customers to handle sales and billing related queries.
This is an intermediate support level which requires server access for performing support operations like account migration, control panel upgrades, troubleshooting of medium to large scale DOS / DDOS attack, troubleshooting issues related to mail server, web server, DNS server, MySQL server, log analysis, etc.
This is an admin level support which requires server access to handle complex issues and provide analytical solutions. In this category critical server wide tasks are performed like performance tuning of servers, server audit and server hardening, server migrations, complex 3rd party software installations, architecture definition for clustering and virtualization, etc.
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