This plan is best suited to hosts who are functioning as resellers or have servers hosted at managed data centers and therefore require only basic technical support services.Under this plan we offer you personnel who will manage your support board and answer tickets as and when they appear 24x7. We guarantee you a 1 hour response time and under 4 hours resolution of each ticket or support request.
In this plan we will charge you a per client or per website fee per month. This plan is ideally suited to companies and resellers who are still new and growing in the business and would like to outsource support to enable them put more time into marketing and other more productive activities.
The main features of this plan are -
- Support for unlimited Customer Issues
- Minimum contract for 5000 domains
- Email support
- 365x24x7 support
- 1 hour response guarantee
- 4 hours resolution guarantee
Also check : Dedicated Plan | Special Plan | Platinum Plan
